Dear Beauties,

We Kiwis, all deserve a huge pat on the back for being such stars and reducing down the numbers of COVID-19 cases during the past four weeks. Thanks to every one of you, New Zealand is lifting Alert Level 4 on the 27th of April 11.59 PM, and entering Alert Level 3 from the 28th of April.

Team HIKOCO is happy to announce that from 28th of April, our Newmarket & Queen St branches will be open for CONTACTLESS pickup order collection. Unfortunately, it will take a bit longer for our Sylvia Park branch to operate. Furthermore, all products including โ€œnon-essentialsโ€ will be available for purchase.

Hereโ€™s a brief explanation of what weโ€™re planning to do:

  1. All orders are made through our online store (
  2. If you wish to pick up your order from one of our stores, please select the โ€œPick Up In-Storeโ€ option of the store of your choice (Newmarket or Queen St), on the โ€œDeliveryโ€ step.
  3. Once your order is ready to be picked up, you will receive a notification email. Due to the high demand, this might take up to 1โ€“3 days.
  4. When you arrive at our store, please knock on the door.
  5. You will be asked to show our staff your 6-digit order number through the window, and to step back a couple of steps.
  6. Our staff will then open the door and place your products in a paper bag in front of the doors so you can pick them up contactless.

If you have any questions or concerns, please do not hesitate to reach out to us & let us know.

We thank you for all the supportive messages during the past 4 weeks. It seems like the sacrifices that we all made as a country are slowly starting to pay off. Please remember to keep having social distances and stay at home if possible!

Letโ€™s all work together till we see the end of these difficult times.

Stay safe, stay positive, and stay beautiful ๐Ÿ’–

Truly Yours,


*As we enter Alert Level 3, our courier partner NZ POST is expecting dramatic increases in parcel volumes. We have been notified to let customers know to โ€œexpect delays up to 3 days for domestic parcels and 5 days for international.โ€ HIKOCO will continue to dispatch orders at the same rate, yet please be understanding of the situation that the courier drivers will be having.



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