NOTE: It may take up to 24 hours for your tracking information to update on the Courier Post Track & Trace website.
Our shipping fees are fixed nationally, except in the case of rural orders. The fees are as follows:
- Under $50 Purchase: $8.00 - Over $50 Purchase: $3.00
At the moment, HIKOCO ships to New Zealand and AUSTRALIA only.
HIKOCO offers FREE international shipping to Australia for orders over $150 NZD (after any promotions and discounts applied)
Orders under $150 NZD will be charged with a $20.00 NZD fee. *Unfortunately, rural deliveries for Australian orders are not available.
Yes! At checkout, select a ‘Pickup Instore’ option, with a shop of your choice (Newmarket/Queen St).
Your order will usually be ready within 24 hours. Once your order is ready, we’ll send you a ‘Ready for Collection’ email letting you know to head to the selected store. Please wait for this email, for our team members to confirm that your goods are ready to avoid any disappointment.
Please have your 6-digit order number ready with you, so that our sales assistants can assist you to pick your products up.
Orders, Payments & Promotions
HIKOCO accepts the following payment methods:
- Credit card (Visa/MasterCard)
- POLi Internet Banking
Laybuy is a payment platform that offers “Buy-now-Pay-later” service. Their interest free payment plan that lets you secure your purchase at the moment, and pay for it in 6 equal payments, once a week for 6 weeks.
Create a Laybuy account & go through an instant credit check to verify your details and apply your Laybuy limit.
To be eligible to use Laybuy you must:
- be at least 18 years old
- be a resident of New Zealand, United Kingdom (excluding Ireland) or Australia
- have a valid and verifiable email address and mobile telephone number
- have a valid debit or credit card
- have a valid licence or passport
Once you purchase the E-Gift Card, you will receive a QR /voucher code via email which you can apply at checkout.
Purchased in store, our sales assistant will print a QR/voucher code for you and place it inside a card for you to gift it to your friend.
Purchased online, you will receive an email with a QR/voucher code gift card. You can forward this to your friend so that they can use it in store or online.
Yes! All purchases made online and offline will be provided with at least one free sample.
There may be a very unlikely case that our samples get out of stock, and we apologise if any of our Beauties miss out on the samples during these times.
All discount codes that you can redeem will be sent via email. To apply the discount, enter the code at checkout before you process your payment.
One promotional code can be applied per order. Unfortunately, the promotional codes cannot be combined with any other promotions or offers.
Unfortunately, unless the product is expired or damaged sale items cannot be refunded.
In the case when the product is expired/damaged, the product may be EXCHANGED to a new one.
- A refund for a sale product will be processed only if the product is out of stock.
Please let the team know ASAP using the contact details below, and after our team member verifies the problem with the product we will arrange a refund or exchange as you wish.
Contact details Email - firstname.lastname@example.org (please attach a photo of your product) Phone - 09 880 8804 In Store - Shop 7, 88 Broadway Newmarket, Auckland 1023 - Shop 8, 205 Queen Street Auckland CBD, Auckland 1010
In the event that your item is out of stock, our system will automatically proceed with a refund. Depending on your method of payment, it may take up to 5 business working days to appear back into your account.
If you would like an email on when a product will come back into stock, pop your email in the ‘notify me when back in stock’ tab on the product page, and we’ll let you know when it’s back.
YES, all our products are 200% authentic!
Whenever you are shopping with HIKOCO, you can be assured that you are always getting authentic and genuine products that are imported directly from SOUTH KOREA. All products are either sourced from the official brands directly, or from legitimate and trusted distributors.
Cancellations, Missing Items, Returns & Damages
Please email email@example.com with the subject line ‘CANCEL ORDER #(number)’ so that we can assist you ASAP. In the case that your order has already been dispatched, you would have to wait for your item to arrive & return the product via post or to our shop (Newmarket / Queen St).
We recommend that you carefully review your items before completing orders, but making changes is absolutely fine as well. Contact us at firstname.lastname@example.org with the subject line ‘ORDER CHANGE #(number)’ BEFORE the shipment has been made, to be assisted for order changes.
We wish you would love your experience with HIKOCO and your new K-beauty products. On the off chance that you don’t, contact us at email@example.com if you require assistance for returns.
Please refer to the Returns page for more details.
* Please note that return shipping charges are responsibility of the purchaser. Shipping and handling charges are not refunded.
If you change your mind about the products you have purchased from us online or in-store, please return it to us within 14 days of purchase for an exchange or store credit (Koco Points) equal to the value paid for the item(s). It is important that any packaging which the items came with/in are in original condition. No change of mind refunds are permitted.
Please send us an email at firstname.lastname@example.org with a subject line ‘DAMAGED ITEM #(number)’. We would need an image of the damaged item(s) for us to assist you ASAP.
This unlikely case could happen if your order gets split into two or more fulfillments. Please kindly check your email inbox/spam for any additional tracking information, but if your item is indeed missing please reach out to us at email@example.com for assistance.
Account & Koco Points
The "Koco Points" are loyalty points that HIKOCO members earn as they make each purchase, that can be used as discount vouchers once they hit a certain amount of points.
In order to be eligible to earn points, you have to join HIKOCO’s membership. You can do this at our offline shops with the help of our sales assistants, or can do it yourself on our online website. Please refer to the Koco Points page for more details.
There are a number of ways you can earn Koco Points:
- Place an order and get 3 Koco points for every $1 spent - Follow us on Instagram and earn 100 Koco points - Like us on Facebook and earn 100 Koco points - Get 100 Koco points by simply signing up for HIKOCO’s membership!
Yes, they will expire if not used within 1 year of grant.
To check your points, you need to log into your account on the HIKOCO website. Click on the ‘KOCO POINTS’ pop-up tab on the bottom-right side of your screen to access your Koco Point count.
To use your accumulated Koco Points, simply click on the “Koco Points” tab as before, and click “Redeem” to redeem your available voucher codes.
You can redeem the following with your accumulated Koco Points: - $5 OFF Discount (500 Koco points) - $10 OFF Discount (1000 Koco points) - $20 OFF Discount (2000 Koco points)
You can reset your password online by selecting the ‘Forgotten your password?’ tab. The reset password link will be emailed to you once you enter your HIKOCO account email.
If you still aren’t able to access your account, please email us at firstname.lastname@example.org for help.
Unfortunately not. Koco points earned by a registered HIKOCO member may only be used with their corresponding account and cannot be transferred to nor combined with Koco Points earned on a separate account.